Frequently Asked Questions


Due to the situation with the Corona virus, we are experiencing a high volume of contacts at the moment. In order to assist our customers as quick and efficient as possible, you can reach us via our contact form below and not via phone. 


These forms will be handled in order based on departure date and we will focus on customers with planned departure within one week. 

In case your departure is planned after one week, please note that our response time might be longer. 


Our apologies for the inconvenience. We kindly ask for your understanding. 


All details on your booking can be found in our e-mails and on MijnTix (such as: your baggage allowance and change/cancel conditions). You might also find your answer in our dedicated FAQ pages.


For all other questions, please reach out to us. We kindly ask to keep your TripID at hand. Your TripID can found in the top right corner of our e-mails.

  • Contact form
    Please fill out your request via this contact form;
  • Information number Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 17:30h, local time, public holidays excluded) Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (2pm - 10:30pm, local time, public holidays excluded)Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (10am - 6:30pm, local time, public holidays excluded)


In case of an emergency (such as denied boarding) we are available outside of office hours. Please be aware that we can only assist in case of a valid emergency, as other emergencies might be waiting. Non-emergencies will be charged an extra administration fee. We kindly ask for your understanding. You can contact us at: +442039666385.